Troubleshooting

Sign-in fails

1. Confirm email if registration required it
2. Try password reset at /forgot-password
3. Google SSO: confirm the callback URL matches deployment settings
4. With 2FA: complete the second step or use backup codes admin provided

Still stuck → /contact.

Missing menu items

Menus are role-based. Ask an administrator for the right permissions.

Bugs & feature ideas

Brief repro steps help. Reach /contact or thread on Lola so engineers can prioritise.

Security

Suspected account takeover? Change password and enable 2FA (/security-guide).